Has anyone had any messages from support at all over the last few weeks? If so, which method? Email, messages on page or Facebook? Just wondering why no one is responding to anything I've sent when you used to get a reply.
No reply for me either
What's happened to the daily competition? I haven't had one email in 2 days. Anybody else?
I thought I was going nuts and thought I'd accidentally blocked the emails but at least I know that it isn't just me. Hopefully they fix it soon.
I've been trying to get in touch with support for weeks but no one is answering back. I've emailed and left messages on the page but still nothing. Maybe they're only answering through Facebook now? I don't use Facebook so I don't know. But it's a bit rough not having anyone respond. I don't know what's going on. ?????????????????????
Says Alex [support] hasn't been online since last May so don't know what we can do.
It'd be good if support was there. Where is support? Hello?
Has anyone had word from support at all? I've sent messages via email because on the competition page it always says "support is away ". But I've heard nothing in return. Is it because it's now on fb? I don't use fb anymore, so how do you get in touch with them? Anyone have any ideas? Thanks
Why is it I do surveys and finish them and get no reward? I don't know how many I've done and this has happened and I send a message to support but get no reply! Why even bother doing the damn things when you get no reward and yet they're getting free feedback. It's not right and I'm sick and tired of it and nothing being done. I've tried getting in touch with the survey company myself but no luck. Just so over it!
I no longer do the surveys etc. I just have this site purely for the competitions
Maintenance for 24 to 48hrs but its been 7 days. When will redeem be available
I had a notification from my PayPal account saying my redeemed money was in 17/10/2021. I hope that helps and you've received yours.
I was just thinking the same thing, I am desperate to swap points for gift cards and have been waiting patiently.
I've had to ask for my cash a couple of times
I have wasted so much time completing surveys. They are a con in my experience as once you have filled in so much information, the survey 'states' Oh your not suitable, please complete the following... and it goes on..and on...and on... only to never ever complete a survey?. I believe this it is a trick to gather as much information as they can,. may be time to report? I did take screen shots so we'll see!
Do you get a reply from support? Because I haven't heard a thing from them and the same thing happens to me and I complete a survey and get nothing. But haven't heard from support.
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New comp to enter!https://www.facebook.com/ECUjourney/photos/a.394831962741/10158395267542742/ECU's Virtual Open Day is happening on Sunday, 8 August. Register to attend, and you'll go in the running to win ?? an Xbox Series X console: https://openday.ecu.edu.au/en/registrationT&Cs: www.ecu.edu.au/competitions/overview
Has anyone gotten this message Higher than average screen-outs detected. You will need to complete Happy Hour Surveys to remove survey limit. then tried to complete one of the said surveys only to qualify for none of them? How can you 'remove survey limit' if you don't qualify let alone complete any happy hour surveys?
seem that i am not getting my extra guesses once played the game . only got two out 5
Yes I am, I cant even do any surveys every one I click on takes me back to the home pages and says 8 havent met the criteria
It is exactly the same for me. Started several months ago and I have not been able to complete a survey since. I try every day but to no avail. This used to be a good website. I am not sure what has happened to it.
You still get 5 points if you can't complete a survey and it all adds up.
what is the link to the wheel spin
What's with the mobile verification now? I'm on the verge of quitting this site. Why cant people just come on this site, enter any comps and/or surveys they are interested in, play the guessing game if they want etc.
Can't put in bonus guesses. I even had an extra guess after doing the red survey but not qualifying and you get 1bonus guess but can't seem to put it in. It keeps coming up you've already guessed but I've only had one guess. I had a spin on the wheel, does this have anything to do with not getting guesses? Thanks Carol
I've sent emails but have had no response. I don't have a mobile number to verify my account.
@ronaldo174 yes I agree - I have no mobile to verify my account either
I am having the same problem
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What do the different coloured surveys mean - other than the usual red boxes I'm seeing yellow etc
It kinda shows the range of CompBux awarded for the surveys. Blue seems to be 50, yellow 70 and red is 100+
@mitch212 thanks :)
Has anyone encountered the surveys where at the beginning after you select if you're male or female then enter your postcode - you get a message saying the postcode doesn't exist? I've even tried putting a 0 in front of my postcode but that doesn't work either.
Yes, it's happened to me a few times and it's really irritating and not right.
Yes all the time, its annoying that this is an au site and were given us surveys
Has anyone managed to contact support? I keep finishing surveys and after I complete them it tells me "Unfortunately your criteria did not match that of the survey requirement". Its ridiculous. I keep writing on the chat icon but no one answers
I had a reply on a Wednesday if that helps - there doesn't appear to be anyone online chat on other days from what I can tell.
I've had a number of dodgy surveys complete successfully but then only give me 5 CompBux because it said my criteria didn't match. You need to grab a screenshot of the last page of the survey (where it says survey complete or something similar) and attach it to the chat message where you tell them what the survey was about and how much CompBux it was worth. They can then check if others are having the same issue and may award you the missing CompBux if it's a survey error/problem. They won't reply immediately though (could take up to a week). Since it has happened to me a number of times now, I usually try and grab a screenshot of the final page before submitting just in case it errors but sometimes using the browser back button might go back to that final page after submitting so you can grab your screenshot.
@mitch212 thanks for that - I'll remember re the screenshots.
Thanks for letting us know that. It's happened a couple of times and now I'll know what to do. Thanks
Over the past 2 days (and a few times prior to that) I have completed at least 2 surveys however after pressing submit and getting a message to say the points would be credited to my account I get a message saying I didn't meet the criteria. How can I not meet the criteria yet complete a survey and not get points? It's so frustrating - has anyone else had this happen to them?
All the time, which is all too often! You said its happened for at least 2 surveys, well I've had similar things happen for 1000's of survey's over he past few years.
Thanks for your reply. I have had it happen over the years too and just shrugged it off. It just gets frustrating and now can't access surveys as I've had a high number of screen outs and have to qualify and complete a happy hour survey for the limit to be taken off.
Hi I completed one on thursday and one monday and it told me I screened out, contacted support no answer
@stgeorgedragon I've had no answer either.
This is the reply I got - Hi there.. It means you have been screened-out from the survey. You may have completed the pre-qualifying questions but not the actual survey. I know I actually completed the survey as I've done the same survey on other sites - grr!
Interestingly sometimes the 'pre-qualifying questions are at the end of the survey though, aren't they! You spend 20 minutes answering questions about a product then at the end it asks your age etc and suddenly you are screened out after doing the whole survey for them.
@Bel7861 oh wow - I didn't know that. Thanks for enlightening me :)
It's happening more and more. Harder to get a survey done to be able to get the 5 points from emails. Might be time to move on from this site. Too much personal info getting taken.
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Yay, after contacting support to ask what happened to all the surveys, they kindly answered me and explained that they found a bug which was causing the problem, so hopefully it will be good again to be able to complete the surveys - woohoo.
It is now impossible for me to earn any points here. Due to the amount of restrictions recently been put on this website. I don't understand why the restrictions are there.I keep on getting this message 'Higher than average screen-outs detected. You will need to complete Happy Hour Surveys to remove survey limit' on the surveys, on the surveys page. I am sick and tired of seeing that message, and having to fill out the happy hour surveys and not getting anywhere.I am now thinking of deleting my account permanently. :(
I have to agree. Higher than average screen-outs detected message is very annoying as I was lucky enough to complete 2 surveys in a row (that was all that was waiting for me instead of the usual heap of surveys) and as soon as I did and had no surveys it came up with that message yet how can I have higher than average screen out when there was only 2 surveys and I actually completed them. Then you can't even click on the daily compbux link from email to earn points if you haven't completed a survey in 72 hours and unfortunately I screened out of 99% happy hour surveys to constantly earn 0 points. I thought they may have been trying to organise a new survey company or something since it is so non-existant now, so I was giving them the benefit of the doubt but I don't know what is going on.I even completed a tortureous 200 point happy hour survey (first time I didn't get kicked out) and then when I pushed submit at the end of the 20-25 mins it came up with error saying I have been screened out, I did contact Admin but haven't been paid the points or heard back from them yet.Good Luck, hopefully it will improve soon as I love their surveys.
I've been getting the same message re higher than average screen - out. I get nowhere with the Happy Hour surveys.
Can't use Guessing Game or do surveys now because it requires mobile number (account verification). WHY? So much for privacy people.
Yes I agree - I dont want to be spammed with texts etc - I get enough as it is. They need to give a reason why phone number is wanted
Apparently they sent out an email which was blocked by my Hotmail address so now I need to verify it's real... even though I am and have been using it to send/receive messages through their online chat system and also redeemed points a month or so ago.
So now Ive verified my phone number but does not award click points unless done a survey recently. Just spend ages and getting screened out. Then I completed one which led me to another one, and spent quite a bit of time on these - but still did not get any points? ! If this continues I will give up as its too time wasting for nothing.
If you complete one, there's an intermediate screen which allows you to click a button for another survey. Don't click and instead give it a few seconds and it should redirect to Comp page and give you the credits.
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i am longer able to complete surveys -is that just me?
I saved $50 on purchasing new microwave, I actually did nothing, I just subscribed for Rabato newsletters (regular sales+ Black Friday https://www.rabato.com/au/black-friday +holidays)
Does anyone know how to contact these people ? First para under "contact" says send a message on the form below but there is no form .......
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Hi, quick question - is it possible to suggest a competition to be added to the site? I can't find how to submit competitions.
Just did an extensive survey on gambling on poker machines and spent a lot of thought and spent about 20 minutes on it and finished it in total and was then told I didnt qualify, good way to get opinions and not pay anything for it I guess.
that happens quite often, I and probably many others have told the site admin about this issue
This has happened to me over last couple of days also. I even did the online chat that it says to do if you don't receive the points but haven't heard yet (and that was originally from 13th Oct, plus 1 today). Did you also notice how much the survey points have decreased by over past couple of months?
similar has happened to me on many occasions
I use many online survey sites and they all pull the same scam ocassionally
Twice in the past week including today I have not received the newsletter. Checked spam and junk files but not there. You chat line has not been answered for over a month now and is never attended. Waste of time having it at all. Difficult to enter the guessing game withoit receiving the newsletter so I dont bother with surveys now either.
Just a suggestion. Admin of this site should insist it be a mandatory requirement for companies to have written details regarding when and where the competition results will be published and who the winners are. After forking out over $70 purchasing a product (required for entry) it would be nice at least to have some kind of proof it was a legit competition.
Hello @she-oak! most purchase competitions are legitimate and are governed under strict rules and T&Cs. Sometimes there is a delay before actual winners are drawn. And yes some companies get a little slack in announcing the winners on their site. Maybe contact the company via their 'contact us' screen and ask the question.@admin kindly find and list the competitions but unfortunately don't have any say in how the comp is run by the company. Wishing you the best of luck
@fourleaf Thanks for responding. I have contacted them, twice. Once to the particular outlet I purchased the item from and the other to their head office. Neither one of them have responded. The competition closed around a month ago. It's just disheartening when there are so many scams these days because you never know if you're next when it comes to being ripped off. Anyway I guess it's out of admins control. Thanks for taking the time to respond.
@she-oak, very disheartening for an expensive entry.....if you can find the T&Cs that is usually a wealth of information including whether they have outsourced the competition to a marketing company who will be across it. Keep trying and if necessary make some loud noises on their social media accounts or if you feel strongly enough fill out a form on the ACCC web site. Don't be disheartened, there are a lot of good, well run comps out there.... :)
Hi, @she-oak. Do you recall the name of the Promoter/Store/Competition 'name'?
It was for a Nokia camera and the promoter was ShopMyLocal. By the time I paid for the bottle of Glen Grant scotch (which by the way I don't even drink alcohol at all - I gave it to my sister) and also with postage it came to a little over $70. I just feel a little ripped off. It's not the fact that I didn't win. I just like to see that the prizes offered were honoured. I've been entering competitions all my life and I've never come across one where the winners were not published. Maybe it's what they do now. I would never have normally entered a competition where I had to spend so much - especially for something useless to me (like alcohol) but the camera prize was so appealling. I am an amateur photographer and pensioner and around a year ago my house was broken into and ransacked and my camera was stolen. Like I said I was taken in by the possibility of winning a camera. I love entering competitions I just wish the promoters would do the right thing. Thanks @fourleaf and @toxicgherkin for responding
@she-oak I think this is the winners list?https://www.shopmylocal.com.au/promo/ggnikon
@toxicgherkin sorry, didn't see your reply!
How do you find out whom the winners are? For e.g. would like to find out who the winner was last Tues for the Bonds comp? ;-)
Hi, user_10157047537714177. I know of one competition/promotion winners announcement group on Facebook. It's membership-based. Free membership. Members announce winners here, from mostly Facebook and Instagram. Perhaps have a look, and if you'd like to join, send a request through to the moderator/s. Here's the detail:Competition Winners Australia - https://www.facebook.com/groups/428451857308064This can be handy as many promoters are no longer tagging winning entrants via social media competitions. In many cases the winners names are merely announced. This is where eagle-eyed group members might follow-up, and post the result/s. Hope this helps. Cheers.
Can't see a chat box anywhere and the contact form has vanished too,I redeemed on 14th August and haven't received..any ideas?
Hi, boocuddles60. There's an icon in the lower right of this Forum page. Looks like a stylised head and shoulders, in a circle. If you click on that, it should open a fresh chat session. I tried to attach an image of the icon but couldn't. Another glitch to be ironed out perhaps. Hope this helps. (Mac OS X, Opera as browser).
Thanks found it, sent message, no reply
i have been trying to redeem a giftcard for the last week and it keeps saying that it is going to be accessible within 24 hrs - 48 hrs.i have no response on the chat either anyone else having this problem
yes I have had pretty much the same thing - no response at all! I redeemed points over a week ago and nothing yet. contacted site via chat 2 times and no response as yet!
@wolverine its very frustrating , i havent got any emails or response back at all either
I have recently had a reply and the problem is fixed now - I would suggest try them again
keeps saying flexi gift card site is under maintenance and also you can't choose how much you want to redeem as it automatically goes to the highest points you have available
Apologies everyone, due to fraud, we've had to cap Flexi Card in recent times to ensure redemptions made are legitimate. We take fraud seriously and will be working on improving this system ASAP.
@admin sorry that the site has been misused/abused by certain individuals. Time to Spring Clean your subscribers list it sounds like, and have vetting protocols in place for new subscriber uptake. I'm sure you're on to it. Will be interesting to see the impact on the Guessing Game and the spread of winners. 'Some' seem to be awfully lucky...
has anyone had fb violation for posting a competition to win bikini or lingerer and get an account warning or is the admin of the group competitions doing this? because its happen in one group particular
I paid for a year membership but now I can't seem to log in anywhere...not sure what I am doing wrong?
@janiecaroline, are you thinking of another competition website? Here it's free to participate, and you were logged in when you posted this comment from last month. Is it all sorted now for you? Cheers.
Just wondering what has happened to the chat function. Entered a request June 11 and as yet no reply apart from a note to say We are not online. We will email you back.
I posted a question on Sunday and received my reply today, July 6th.
Hi, Just remebered to lot in as it seems I have not received any emails for months! I actually forgot about this site and I was previously a regular.Is there a reason why? Sometimes I thought I received too many emails I could not keep up - but just the opposite now. Previously I had found emails in my junk mail, but I have been checking that fairly regularly and nothing at all there either.Just noticed the website has been changed but not had a chance to look at it and use it yet.
The site has only been changed for about one week. I stopped getting emails too, but when I messaged them, I got emails within two hours.
Was wondering if there is anyway to see what numbers I entered in each weekly guessing game (like we used to always see) as I like to pick the same "lucky" numbers and I can never remember what they were LOL. (I was going to write them down but I can't see my numbers from before the site got updated). I also think the site is very modern now and colourful, really catches my eye. I preferred the Competition pages the way they were as they were much easier to see at a glance so we knew which days they were added etc.
woohoo thanks admin - I can now see my fave numbers that I've previously guessed.
New look! Slick. :-)
Got a nice email saying I won a $500 visa gift card. 25 words or less. Super stoked time for a new wetsuit!
Nice one, @surferboy83 !
Thanks mate @toxicgherkin
Awesome, enjoy! :)
Cheers @fourleaf :)
bj74 thanks heaps!
Mate,you've still obviously got the touch, congratulations bud
Trevsta just when I thought its been a long while and boom! Back in the game. Cheers
Have the daily emails with extra guessing game link and 5 bonus points stopped working again?
still getting them here
Thanks @admin for a bit of a Spring Clean of spam accounts. Much appreciated! :-)
All surveys seem to be not working wat so ever! Anyone else having issues?
Yes same for me - doesn't matter which one I try to do, doesn't go anywhere and just gives me the 5 points, very frustrating as I had 15 there all of a sudden and thought woohoo I might earn some points and then nothing :(
Yes i reported it the admin guys, so it might help if everyone that has had the same issue also report what has been happening
So who is entering Travel Comps? I am reading the T&Cs on these really carefully because I've seen some that you have to take before May 2020 & others before Sept 2020.