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No reply for me either

I thought I was going nuts and thought I'd accidentally blocked the emails but at least I know that it isn't just me. Hopefully they fix it soon.

Same here!

I've been trying to get in touch with support for weeks but no one is answering back. I've emailed and left messages on the page but still nothing. Maybe they're only answering through Facebook now? I don't use Facebook so I don't know. But it's a bit rough not having anyone respond. I don't know what's going on. ?????????????????????

Says Alex [support] hasn't been online since last May so don't know what we can do.

I no longer do the surveys etc. I just have this site purely for the competitions

I had a notification from my PayPal account saying my redeemed money was in 17/10/2021. I hope that helps and you've received yours.

I was just thinking the same thing, I am desperate to swap points for gift cards and have been waiting patiently.

I've had to ask for my cash a couple of times

Do you get a reply from support? Because I haven't heard a thing from them and the same thing happens to me and I complete a survey and get nothing. But haven't heard from support.

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seem that i am not getting my extra guesses once played the game . only got two out 5

Yes I am, I cant even do any surveys every one I click on takes me back to the home pages and says 8 havent met the criteria

It is exactly the same for me. Started several months ago and I have not been able to complete a survey since. I try every day but to no avail. This used to be a good website. I am not sure what has happened to it.

You still get 5 points if you can't complete a survey and it all adds up.

https://www.competitions.com.au/spin-and-win/

Can't put in bonus guesses. I even had an extra guess after doing the red survey but not qualifying and you get 1bonus guess but can't seem to put it in. It keeps coming up you've already guessed but I've only had one guess. I had a spin on the wheel, does this have anything to do with not getting guesses? Thanks Carol

I've sent emails but have had no response. I don't have a mobile number to verify my account.

@ronaldo174 yes I agree - I have no mobile to verify my account either

I am having the same problem

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It kinda shows the range of CompBux awarded for the surveys. Blue seems to be 50, yellow 70 and red is 100+

@mitch212 thanks :)

Yes, it's happened to me a few times and it's really irritating and not right.

Yes all the time, its annoying that this is an au site and were given us surveys

I had a reply on a Wednesday if that helps - there doesn't appear to be anyone online chat on other days from what I can tell.

I've had a number of dodgy surveys complete successfully but then only give me 5 CompBux because it said my criteria didn't match. You need to grab a screenshot of the last page of the survey (where it says survey complete or something similar) and attach it to the chat message where you tell them what the survey was about and how much CompBux it was worth. They can then check if others are having the same issue and may award you the missing CompBux if it's a survey error/problem. They won't reply immediately though (could take up to a week). Since it has happened to me a number of times now, I usually try and grab a screenshot of the final page before submitting just in case it errors but sometimes using the browser back button might go back to that final page after submitting so you can grab your screenshot.

@mitch212 thanks for that - I'll remember re the screenshots.

Thanks for letting us know that. It's happened a couple of times and now I'll know what to do. Thanks

All the time, which is all too often! You said its happened for at least 2 surveys, well I've had similar things happen for 1000's of survey's over he past few years.

Thanks for your reply. I have had it happen over the years too and just shrugged it off. It just gets frustrating and now can't access surveys as I've had a high number of screen outs and have to qualify and complete a happy hour survey for the limit to be taken off.

Hi I completed one on thursday and one monday and it told me I screened out, contacted support no answer

@stgeorgedragon I've had no answer either.

This is the reply I got - Hi there.. It means you have been screened-out from the survey. You may have completed the pre-qualifying questions but not the actual survey.

I know I actually completed the survey as I've done the same survey on other sites - grr!

Interestingly sometimes the 'pre-qualifying questions are at the end of the survey though, aren't they! You spend 20 minutes answering questions about a product then at the end it asks your age etc and suddenly you are screened out after doing the whole survey for them.

@Bel7861 oh wow - I didn't know that. Thanks for enlightening me :)

It's happening more and more. Harder to get a survey done to be able to get the 5 points from emails. Might be time to move on from this site. Too much personal info getting taken.

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I have to agree. Higher than average screen-outs detected message is very annoying as I was lucky enough to complete 2 surveys in a row (that was all that was waiting for me instead of the usual heap of surveys) and as soon as I did and had no surveys it came up with that message yet how can I have higher than average screen out when there was only 2 surveys and I actually completed them.
Then you can't even click on the daily compbux link from email to earn points if you haven't completed a survey in 72 hours and unfortunately I screened out of 99% happy hour surveys to constantly earn 0 points. I thought they may have been trying to organise a new survey company or something since it is so non-existant now, so I was giving them the benefit of the doubt but I don't know what is going on.
I even completed a tortureous 200 point happy hour survey (first time I didn't get kicked out) and then when I pushed submit at the end of the 20-25 mins it came up with error saying I have been screened out, I did contact Admin but haven't been paid the points or heard back from them yet.
Good Luck, hopefully it will improve soon as I love their surveys.

I've been getting the same message re higher than average screen - out. I get nowhere with the Happy Hour surveys.

Yes I agree - I dont want to be spammed with texts etc - I get enough as it is. They need to give a reason why phone number is wanted

Apparently they sent out an email which was blocked by my Hotmail address so now I need to verify it's real... even though I am and have been using it to send/receive messages through their online chat system and also redeemed points a month or so ago.

So now Ive verified my phone number but does not award click points unless done a survey recently. Just spend ages and getting screened out. Then I completed one which led me to another one, and spent quite a bit of time on these - but still did not get any points? ! If this continues I will give up as its too time wasting for nothing.

If you complete one, there's an intermediate screen which allows you to click a button for another survey. Don't click and instead give it a few seconds and it should redirect to Comp page and give you the credits.

i am longer able to complete surveys -is that just me?

Does anyone know how to contact these people ? First para under "contact" says send a message on the form below but there is no form .......

I love my tv and iPad the most thank you.

that happens quite often, I and probably many others have told the site admin about this issue

This has happened to me over last couple of days also. I even did the online chat that it says to do if you don't receive the points but haven't heard yet (and that was originally from 13th Oct, plus 1 today). Did you also notice how much the survey points have decreased by over past couple of months?

similar has happened to me on many occasions

I use many online survey sites and they all pull the same scam ocassionally

Hello @she-oak! most purchase competitions are legitimate and are governed under strict rules and T&Cs. Sometimes there is a delay before actual winners are drawn. And yes some companies get a little slack in announcing the winners on their site. Maybe contact the company via their 'contact us' screen and ask the question.
@admin kindly find and list the competitions but unfortunately don't have any say in how the comp is run by the company.
Wishing you the best of luck

@fourleaf Thanks for responding. I have contacted them, twice. Once to the particular outlet I purchased the item from and the other to their head office. Neither one of them have responded. The competition closed around a month ago. It's just disheartening when there are so many scams these days because you never know if you're next when it comes to being ripped off. Anyway I guess it's out of admins control. Thanks for taking the time to respond.

@she-oak, very disheartening for an expensive entry.....if you can find the T&Cs that is usually a wealth of information including whether they have outsourced the competition to a marketing company who will be across it. Keep trying and if necessary make some loud noises on their social media accounts or if you feel strongly enough fill out a form on the ACCC web site. Don't be disheartened, there are a lot of good, well run comps out there.... :)

Hi, @she-oak. Do you recall the name of the Promoter/Store/Competition 'name'?

It was for a Nokia camera and the promoter was ShopMyLocal. By the time I paid for the bottle of Glen Grant scotch (which by the way I don't even drink alcohol at all - I gave it to my sister) and also with postage it came to a little over $70. I just feel a little ripped off. It's not the fact that I didn't win. I just like to see that the prizes offered were honoured. I've been entering competitions all my life and I've never come across one where the winners were not published. Maybe it's what they do now. I would never have normally entered a competition where I had to spend so much - especially for something useless to me (like alcohol) but the camera prize was so appealling. I am an amateur photographer and pensioner and around a year ago my house was broken into and ransacked and my camera was stolen. Like I said I was taken in by the possibility of winning a camera. I love entering competitions I just wish the promoters would do the right thing. Thanks @fourleaf and @toxicgherkin for responding

@she-oak, I found this online. I do have my sources! ;-)
Winners announced on this webpage:

https://www.shopmylocal.com.au/promo/ggnikon

and here are the (perhaps abridged) T&C's. Cheers

Terms & Conditions
Glen Grant – Win 1 of 10 Nikon Camera's Promotion
"Glen Grant – Win 1 of 10 Nikon Camera's Promotion"

Terms and Conditions

Information on how to enter and prize(s) form part of these Terms and Conditions (terms). By participating, you agree to be bound by these terms. Entries must comply with these terms to be valid.

Details

Promotion Website: www.shopmylocal.com.au/promo/ggnikon

Promoter

Campari Australia Pty Ltd (ABN 72 137 554 726) of Level 21, 141 Walker Street, North Sydney, NSW 2060, phone 1800 856 939. Authority / Permit number The Promotion is authorised under NSW authority No. TP/00032. ACT Permit No. TP 20/0098. SA Permit No. T20/869

Promotional Period

The Promotion commences at 9am (AEST) on 14/08/20 and closes at 11.59pm (AEST) on 11.09.20. Eligible Entrants Entry is open to Australian residents aged 18 years or over. Employees (and their immediate families) of the Promoter, its related entities and any agencies associated with this Promotion are ineligible to enter.

Entry.

1. To enter, each Eligible Entrant must, during the Promotional Period:

(a) Purchase any Glen Grant Arboralis or Glen Grant 10-year-old in a single transaction (Qualifying Transaction) either in-store or online from participating retailers featured on the Shopmylocal.com.au website

(b) Visit www.shopmylocal.com.au/promo/ggnikon and follow the enter here prompts to the online entry page. Then enter name, address, email, phone number and upload proof of purchase (receipt). Entrants must retain the original receipt for their Qualifying Transaction as proof of purchase and produce this within 7 days of a request by the Promoter. Failure to do so may, in the sole discretion of the Promotor, result in invalidation of the entrant's entry and forfeiture of any right to a prize.

2. Entries which in the reasonable opinion of the Promoter:

(a) are received outside the Promotional Period;

(b) contain defamatory, offensive or inappropriate content or infringe intellectual property rights;

(c) are incomplete or indecipherable; or

(d) do not otherwise comply with these terms, will be invalid and ineligible for any prize.

3. Only 1 entry permitted per Qualifying Transaction. Each entry must be submitted separately. A maximum of 1 entry per person per day is permitted.

Draw

4. The Draw will be conducted at Level 2, 11 York street, Sydney, NSW 2000 at 10am (AEST) on 14.09.20, by way of a random draw.

5. An independent scrutineer will observe the Draw process and announcement of the winner.

6. The first ten valid entries randomly drawn will win the Prize (Winner).

7. The Promoter may at any time (including after the Promotional Period), verify the validity of entries and entrants and disqualify any individual who the Promoter reasonably believes has breached any of these terms or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion.

8. If there is a dispute as to the identity of an entrant, the Promoter may, in its sole discretion, determine the identity of the entrant. Prize(s)

9. The Winner will receive 1 of 10 Nikon Z50 digital SLR Cameras with Nikon Z DX 16-50mm lens and an online Nikon school workshop. Each prize is valued at $1789 RRP (recommended retail price)

10. Total Prize Promotion Pool is $17,890 RRP

11. If the Prize is unavailable, the Promoter in its absolute discretion, may substitute the Prize (or a component of the Prize) with a prize of equal value and/or specification, subject to any written directions from a regulatory authority. Notification of Winner

12. The Winner will be notified in writing and by telephone within 2 days of the Draw. Their name will also be published www.shopmylocal.com.au/promo/ggnikon on 15.09.20.

13. In the event that the Winner cannot be contacted, the Promoter will retain the Prize for three and a half months from the date of the Draw. If the Prize is not claimed within this time, the Promoter will re-draw another winner for the unclaimed Prize at Level 2, 11 York street, Sydney, NSW 2000 at 10am (AEDT) on 14.12.20, by way of a random draw (Re-draw).

14. The winner of the Re-draw will be contacted in writing and by telephone within 2 days of the Re-draw. Their name will also be published on www.shopmylocal.com.au/promo/ggnikon on 15.12.20.

15. The Prize will be delivered free of charge to the Winner (or Re-draw winner) at the address nominated on their entry within 28 days of the draw (or Re-draw).

Privacy

16. The Promoter will collect, use and disclose your personal information in conducting the Promotion in accordance with its Privacy Policy, available at https://www.campariau.com/wp-content/uploads/2019/05/Privacy... The Promoter may also use your personal information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages to, or telephoning, you.

17. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a Winner (including photograph, film and/or recording of same) in any media for an unlimited period without remuneration for the purpose of promoting the Promotion and any of the Promoter's products.

Miscellaneous

18. The Promoter encourages consumers to enjoy liquor responsibly. Consumers of legal drinking age are advised to consider the safe drinking levels recommended in the National Health & Medical Research Council Australian Alcohol Guidelines (available at www.nhmrc.gov.au).

19. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated for any reason beyond the reasonable control of the Promoter including technical difficulties, unauthorised intervention or fraud, the Promoter may, to the extent permitted by law:

(a) disqualify any entrant; or

(b) subject to any written directions from a regulatory authority, modify, suspend, terminate or cancel the Promotion or modify the Prize, as appropriate.

20. Nothing in these terms limits, excludes or modifies (or purports to do so) any non-excludable guarantees or warranties under consumer law (Non-Excludable Guarantees).

21. Except for the Non-Excludable Guarantees and any other liability that cannot by law be excluded, the Promoter (including its respective officers, employees and agents) will not be responsible and excludes all liability (including negligence) for any personal injury or loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of:

(a) the Promotion and/or the taking or use of the Prize;

(b) any technical difficulties or equipment malfunction outside of the Promoter's reasonable control;

(c) any theft, unauthorised access or third party interference;

(d) any late, lost, altered or misdirected entries due to any reason beyond the Promoter's reasonable control;

(e) any tax liability incurred by a Winner or entrant; and/or

(f) any damage to or delay in transit of the Prize during delivery, except to the extent caused or contributed to by the Promoter.

22. If a dispute arises between you and the Promoter concerning the conduct of this promotion or claiming a prize, the Promoter will, acting reasonably, consider any facts or evidence you provide, and respond within a reasonable time. In all other respects, the Promoter's decision in connection with all aspects of this competition is final.

Thanks heaps.

@she-oak I think this is the winners list?
https://www.shopmylocal.com.au/promo/ggnikon

@toxicgherkin sorry, didn't see your reply!

Hi, user_10157047537714177. I know of one competition/promotion winners announcement group on Facebook. It's membership-based. Free membership. Members announce winners here, from mostly Facebook and Instagram. Perhaps have a look, and if you'd like to join, send a request through to the moderator/s. Here's the detail:

Competition Winners Australia - https://www.facebook.com/groups/428451857308064

This can be handy as many promoters are no longer tagging winning entrants via social media competitions. In many cases the winners names are merely announced. This is where eagle-eyed group members might follow-up, and post the result/s. Hope this helps. Cheers.

Hi, boocuddles60. There's an icon in the lower right of this Forum page. Looks like a stylised head and shoulders, in a circle. If you click on that, it should open a fresh chat session. I tried to attach an image of the icon but couldn't. Another glitch to be ironed out perhaps. Hope this helps. (Mac OS X, Opera as browser).

Thanks found it, sent message, no reply

yes I have had pretty much the same thing - no response at all! I redeemed points over a week ago and nothing yet. contacted site via chat 2 times and no response as yet!

@wolverine its very frustrating , i havent got any emails or response back at all either

I have recently had a reply and the problem is fixed now - I would suggest try them again

keeps saying flexi gift card site is under maintenance and also you can't choose how much you want to redeem as it automatically goes to the highest points you have available

Apologies everyone, due to fraud, we've had to cap Flexi Card in recent times to ensure redemptions made are legitimate. We take fraud seriously and will be working on improving this system ASAP.

@admin sorry that the site has been misused/abused by certain individuals. Time to Spring Clean your subscribers list it sounds like, and have vetting protocols in place for new subscriber uptake. I'm sure you're on to it. Will be interesting to see the impact on the Guessing Game and the spread of winners. 'Some' seem to be awfully lucky...

@janiecaroline, are you thinking of another competition website? Here it's free to participate, and you were logged in when you posted this comment from last month. Is it all sorted now for you? Cheers.

I posted a question on Sunday and received my reply today, July 6th.

The site has only been changed for about one week. I stopped getting emails too, but when I messaged them, I got emails within two hours.

woohoo thanks admin - I can now see my fave numbers that I've previously guessed.

Thanks!

Nice one, @surferboy83 !

Thanks mate @toxicgherkin

Awesome, enjoy! :)

Cheers @fourleaf :)

Congrats

bj74 thanks heaps!

Mate,you've still obviously got the touch, congratulations bud

Trevsta just when I thought its been a long while and boom! Back in the game. Cheers

still getting them here

Yes same for me - doesn't matter which one I try to do, doesn't go anywhere and just gives me the 5 points, very frustrating as I had 15 there all of a sudden and thought woohoo I might earn some points and then nothing :(

Yes i reported it the admin guys, so it might help if everyone that has had the same issue also report what has been happening