I have wasted so much time completing surveys. They are a con in my experience as once you have filled in so much information, the survey 'states' Oh your not suitable, please complete the following... and it goes on..and on...and on... only to never ever complete a survey?. I believe this it is a trick to gather as much information as they can,. may be time to report? I did take screen shots so we'll see!
Do you get a reply from support? Because I haven't heard a thing from them and the same thing happens to me and I complete a survey and get nothing. But haven't heard from support.