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I wouldn't bother trying to get support to answer you because they seem to not be answering at all. I haven't received any competition notifications for days. Just went back in and re did the notifications page. I don't know what's happening. I'm going through Sunday's competition notification to get onto the guessing game and surveys. There's heaps of surveys doing what you described and yet support isn't answering. I also haven't received any notifications for surveys for months either.